Frequently Asked Questions

The Squishworx Warranty

Squishworx, LLC stands by every product we manufacture and we truly want our equipment to be the last you'll ever need to buy. Many of our products carry a lifetime warranty against defects and even normal wear and tear.

Our warranty request process is simple - Click Here and we take care of the rest. The warranty specifics on a per product basis are as follows:

Any Squishworx Manufactured product carries a lifetime, no questions asked warranty.
All 3rd party equipment carries manufacturers warranty.
Consumables (Nozzles, print surfaces are meant to be used, sometimes abused, and as such, are not covered except for original product manufacturing defects.

Rust - outside of warranty and not covered
Loneliness - Send me an email, I'll talk with you.

Shipping & Returns

January 2021 Update: All shipping carriers are experiencing delays, so please expect an additional 1-16 business days beyond the estimated delivery date, and possibly longer, depending on your location. Some packages are arriving right on time, but it seems to depend on the distribution center it is routed to, which unfortunately we cannot control.

Please note that both UPS and USPS have suspended their service guarantees on all shipment services, so the delivery date of any expedited service you purchase is not guaranteed.

We have spoken to a USPS customer service rep, and they have confirmed that some post offices have stopped scanning packages, so packages will only get tracking updates when they reach a major hub. They also said that they are seeing delays of about 10-16 business days for Priority Mail, but it may be longer.

If your tracking says "Shipment Received, Package Acceptance Pending" or "In Transit, Arriving Late" please know that your package is still in transit. We have yet to see any packages be lost, just extremely delayed.

Ammon and I are shipping in-stock items within 6 hours during weekdays. Our UPS and USPS pick-ups are usually early in the morning, so items placed after 9am EST may not ship out the same day. UPS pick-ups are M-F and USPS pick-ups are M-Sa (not including holidays).

Shipping
$4.99 economy shipping is limited to our continental U.S. customers only. Economy shipping method will be either USPS or UPS, depending on the package weight and size. If you need a specific carrier or shipping speed, do not choose economy shipping as this means we will choose the most economic shipping method. Instead choose your preferred carrier at checkout.

Standard economy shipping time is 3-7 business days, but could be longer depending on the destination.

When choosing a shipping method, please note that delivery times listed are estimates only provided by the carrier and do not include weekends, holidays or our handling time.

Ammon and I are shipping in-stock items within 6 hours during weekdays. Our UPS and USPS pick-ups are usually early in the morning, so items placed after 9am EST may not ship out the same day.

Undeliverable/Returned Shipments
If an order is returned to us as undeliverable, unclaimed, refused or for any other reason, we will issue store credit for the order. Original shipping charges and any return shipping fees we incur will be deducted from any store credit.

Cancellations
An order can be canceled anytime before it is shipped. Once an order ships, it cannot be canceled and will instead need to be returned according to our return policy below.

Our goal is to process all orders in less than 24 hours. Most orders placed before 9am weekdays will ship the same day, so if you would like to change or cancel your order, please contact us as soon as possible and we will do our best to accommodate.

Returns
We hope that you love everything you order from us, but we understand that when shopping online, occasionally returning an item is unavoidable. Other than the exceptions listed below, all unopened and unused items may be returned within 30 days of purchase.

To start a return, log into your account, find the item in your order history and chose the return option. After you submit your return request, we will then be in touch via email with return instructions and your RMA#. Items received without an RMA# will not be refunded and will not be returned to the sender.

The following items are not returnable for any reason:

Used items - any item that has been installed on a printer or used in any way
Open items - any item that has been opened or had a seal broken on the packaging - This includes filament
Electronic items (this is any item that has a circuit or contains a component with a circuit)
Clearance Items
Consignment, used, open-box or demo items
Special order/bulk order items
Software
The following items have a restocking fee of 20%:

3D printers - must be unopened and unused

Important Notes:

Returns must be received within 30 days of your original order date. Items received after 30 days will not be processed.

Items received without an RMA# will not be refunded and will not be returned to the sender. You will receive an RMA# from us after submitting a return request from the order history page of your Squishworx.com account.

Returned items must have all original (undamaged) packaging, be unused and returned in resellable condition.

Shipping costs are nonrefundable.

Buyer is responsible for return shipping.

If you like, you can use our return shipping label and we will deduct $7.99 shipping from your refund. If using our return shipping label, we will automatically add insurance.

If you chose not to use our shipping label, we highly recommend shipping insurance and tracking when returning an item, especially for higher dollar items, such as 3D printers. Squishworx is not responsible for returned items lost or damaged in shipping.

Opened, damaged, used, items with missing parts and packaging or otherwise not fit to resell will be rejected and disposed of unless the buyer wants the item back, in this case the buyer will be responsible for the cost of shipping the item back to them.

Items Damaged During Shipping
If an item is damaged during shipping you must contact us within 3 days of tracking showing the item as delivered. Please email photos of the damaged shipping box and contents to bill@squishworx.com

Defective Products
Due to the technical nature of 3D printing, it is our policy to first troubleshoot any items that are thought to be defective, as we have found that usually other variables are causing the issue (settings, poor quality/damp filament, etc.) and most of the time we are able to resolve it through troubleshooting.

If, after troubleshooting, the item still isn't working, we will send you an RMA# to return the item to us and we will send you a replacement at no charge.

If an item is suspected to be defective, we ask you contact us right away, as after 30 days from your order date, you will have to go through the manufacturer to make a warranty claim.

Refunds
Refunds are processed and refunded to the original form of payment or as a store credit (generally within 48 hours of us receiving your return). It can take up to 10 days for the credit to show up on your account.

Consignment and Special Order Items
Consignment items are sold as-is and are not returnable/non-refundable.

Special order items are not returnable/non-refundable.

Bulk orders of an item we normally stock is considered a special order item and therefore cannot be returned.